Concierge Patient Services
Patient Concierge Support Every Step of The Way
Patient Concierge Support Every Step of The Way
Unwavering Dedication
The Pauza Spine Patient Liaison Team is exceptional with patient care due to their unwavering dedication to providing personalized and compassionate support to each patient.
They go above and beyond to ensure that patients feel heard, understood, and supported throughout their treatment journey. Their attention to detail, prompt communication, and genuine empathy set them apart as a team that truly prioritizes the well-being and comfort of every patient.
Commitment to excellence in patient care is evident in the positive feedback and testimonials from satisfied patients who have experienced the exceptional support provided by the Patient Liaison Team.
Raising the Bar in Patient Concierge Services
Consultation to Recovery
It’s all about building a real connection, not just having a consultation. At the Pauza Spine Institute, we understand the importance of personalized care and support throughout your journey with us. Your patient liaison will be there to guide you every step of the way, ensuring that you have a smooth and successful experience with the DISCSEEL® Procedure. From your initial consultation to your recovery, your patient liaison will be there to answer any questions, address any concerns, and provide you with the support you need.
Your patient liaison will conduct regular follow-up calls to ensure that you are recovering well and to address any concerns or questions. Our goal is to make your experience as seamless and stress-free as possible. Rest assured that you are in good hands, and we will support you every step of the way towards a successful recovery.
Personalized Approach
The patient liaison team provides personalized care and support throughout the process. Your personal patient liaison talks with you about your symptoms, medical history, and any questions you may have about the DISCSEEL Procedure to determine if the DISCSEEL Procedure is the right solution for you. Our goal is to ensure that you are fully informed and prepared for the next steps in the process.
Detailed MRI Analysis
Our liaisons conduct phone consultations with you to discuss if you’re a candidate for the DISCSEEL Procedure based on the MRI results. This allows us to provide personalized guidance tailored to your specific needs.
After Dr. Kevin Pauza reviews the MRI images, an analysis is provided to the patient to help them understand their condition better. The liaison conducts phone consultations with potential patients to discuss the MRI results and assess their candidacy for treatment based on the findings. This personalized approach helps to ensure that each patient receives the most accurate information and guidance regarding their condition.
Individualized Treatment Plan
We understand that navigating the process of scheduling an appointment and completing medical paperwork can be overwhelming, especially when you are not feeling well.
Your patient liaison is available to answer any questions you may have about scheduling the DISCSEEL Procedure, help you fill out medical forms accurately, and provide you with important pre and post-operative information. We provide you with tailored post-operative care following your DISCSEEL Procedure.
Our goal is to make your experience as seamless and stress-free as possible. Rest assured that you are in good hands, and we will support you every step of the way towards a successful recovery.
Patient Travel Assistance
Traveling for medical reasons can be a stressful experience, but we are here to provide you with highly personalized assistance every step of the way. Your personal patient liaison will provide a medical letter to present to the airlines explaining your condition and any special accommodations you may need during your flight.
For accommodations, we provide a list of recommended hotels that cater to medical travelers, offering special amenities and services. Additionally, we can assist you in booking reliable car services to ensure seamless transportation to and from the surgery center.
For your post-operative care, your patient liaison can also help arrange at-home care services for your comfort and convenience. The patient liaison team is dedicated to making your travel experience as smooth and stress-free as possible. Let us handle the logistics so you can focus on getting the treatment you need.
Planning Your Trip
Your liaison helps you plan the trip, not just the procedure. Below are the airports and hotels our patients use most in each city. If you need something that isn’t listed here, ask — the full list is longer than this one.
Dallas, Texas
Flying in
- Dallas/Fort Worth International (DFW)
- Dallas Love Field (DAL)
Where to stay
- Home2 Suites by Hilton(214) 765-2690
- Kimpton Pittman Hotel(469) 498-2500
- Sheraton Dallas(214) 922-8000
- Canopy by Hilton(214) 522-2929
- Renaissance Saint Elm(214) 220-2900
Naples, Florida
Flying in
- Naples Airport (APF)
- Southwest Florida International (RSW)
Where to stay
- The Ritz-Carlton, Naples(239) 598-3300
- The Ritz-Carlton Naples, Tiburón(239) 593-2000
- Inn on Fifth(239) 403-8777
- Edgewater Beach Hotel(239) 403-2000
- Hotel Escalante(239) 659-3466
Getting around
Private chauffeur service is available on request for patients traveling to Dallas — airport transfers, hotel-to-office transport, and day-of-procedure coverage. Ask your liaison when you’re planning your trip and they’ll arrange it.
Uber and Lyft serve both cities and all of the hotels listed above.
Concierge Liaison Team
Amy Barrett
PATIENT LIAISON
Brittany Davis
PATIENT LIAISON
Rylan Wright
PATIENT LIAISON
Sophie-Claire Wilhelmi
PATIENT LIAISON
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Patient Experience Testimonials
We call them “Success Stories” with good reason. Our patients have their own stories to tell about how they suffered before undergoing the DISCSEEL® Procedure and about their satisfying outcomes. Watch the astonishing stories from Richard Hart’s story and the others below. Please call our office or apply online today to find out if you are a candidate for the DISCSEEL Procedure. Your new life awaits!
ERICA KNUDSEN SHARES HER EXPERIENCE WITH THE DISCSEEL PROCEDURE
As Erica began developing spinal pain, she was no longer able to run and felt like the things she loved were taken away from her. She found out about Dr. Kevin Pauza’s procedure through her spine surgeon. She decided this was the best option and it gave her hope to return to her active lifestyle. Erica Knudsen was able to return to running after undergoing the DISCSEEL Procedure. Erica says that this procedure has “100 percent turned her life around.”
